Terms and Conditions
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Terms and Conditions

These Terms constitute a binding legal agreement (the “Agreement”). Please read them carefully before using our site.

This agreement governs the review and use of our website https://fondue.bg/. Use, viewing, transmitting, caching, storing, or otherwise using our site or any part of it or its content is considered to be a consent and acceptance of all of the terms and conditions set forth below. In the event that you disagree with the terms and conditions detailed below, we kindly ask you not to use our site. We reserve the right to alter or remove parts of these Terms of Use at any time without notice and, unless otherwise stated, such changes will take effect immediately. It is in your interest to periodically check the terms and conditions for changes. Continuing the visualization or use of the Site after posting changes to this Agreement will be equivalent to their acceptance by you.

In addition to these Terms of Use, you also agree to all terms and conditions set forth in the privacy policy posted at https://fondue.bg/ that is included in this Agreement and is laid out below. This Site and the materials contained therein are provided by us for information purposes only. By providing these materials, we are not engaged in providing legal or other professional advice or services or in some way expanding the offer of products or services that are legally binding.


Use of this Site to provide information or make a reservation with us is limited to individuals aged at least eighteen (18) years old, as well as individuals and entities that may enter into legally binding contracts under the applicable law. By providing any information on the Site, you certify that you are at least 18 years and are able to enter into agreement.

By browsing or using this site, you accept the following, without limitation:

(a) You will not use this Site for unwanted mail, spam, sorting or bulk communications of any kind;

(b) You will not undertake any action that would impose unreasonable or disproportionate burdens on our technical infrastructure;

(c) You will not claim to be another person or representative of any legal entity, whether actual or fictitious;

(d) You will use this Site only to make legitimate reservations to be used only you and your invited guests and you will not use the site for other purposes;

(e) You will not use a robot, spider, other automatic device or manual process to monitor or copy the Site or the content or information contained therein without our prior written permission;

(f) You will not use any device, software or routine program, including, without limitation, viruses, Trojans, worms, bugs, bots, or malware to unauthorized damage, change data, to interfere with, or attempt to interfere with the proper operation of the Site.

(g) You will not copy, reproduce, modify, create derivative works or publicly display content from the Site without our express written permission;

You hereby declare that you have read, understood, accepted and will comply with all provisions of these Terms of Use and any additional applicable terms, whether stated herein or not.


 All materials contained in this Site are owned by fondue.bg. Copying, reproducing, publishing, downloading, uploading, transmission or dissemination in a manner other than that required for the proper use of this site in accordance with these Terms of Use is prohibited.

All copyrights, trademarks, and any other intellectual property rights are our exclusive property. You may not design or use framing techniques to apply any of our trademarks, logos or other proprietary information (including, without limitation, images, text, page layout, or form) without our express prior written permission. You cannot use meta tags or other hidden text using our name, trademarks or other proprietary information without our express written permission.


Trademarks, logos, service marks displayed on our site (herein collectively called “Trademarks”) are registered trademarks and are commonly protected. Any reproduction or use of any of the trademarks displayed on the Site without our prior express written permission is prohibited by national and international law. Nothing contained in this Site should be construed as granting, by default, the license or otherwise licensing or the right to use any of the trademarks without our express written permission. All trademarks mentioned on this Website, which are not owned by us, are the property of their respective owners. Unauthorized use of the Site or the materials contained therein may violate the applicable trademark laws or other intellectual property laws.


This Site, including all its content, is owned by https://fondue.bg/. You may view these sites and reproduce samples of them for your personal, non-commercial purposes. Modification or inclusion of content on our Site in any other work, publication, or website is prohibited without our prior express written permission. Our Site and the content provided to it may not be copied, reproduced, posted, uploaded, modified, transmitted or distributed in any form or by any means, including, without limitation, electronic, mechanical, photocopying, and by any other means other than that required for the permitted use of the site under these Terms of Use. Unauthorized use of the site or materials contained in therein may violate any applicable copyright laws or other intellectual property laws.


 You agree that you use our Site at your own risk. Our site and all related information services, content or materials are provided on an “AS IS” basis with no warranties.

Through our Site, we make no representations and, to the maximum extent permitted by applicable law, waive any warranty, whether express or implied, including, but not limited to, proprietary warranties, indirect trade guarantees, fitness guarantees for a particular purpose, warranties of non-infringement, and any other warranty, including that ensuing from law or other law, or from a trade or craft.

The information contained in our Site is a general reference. We do not in any way guarantee that the materials contained on the Site are accurate, up-to-date, reliable, including, but not limited to, any information relating to prices or stocks. 


Under no circumstances shall we, or our subsidiaries, associated enterprises, employees, directors, agents, partners, representatives, contractors or subcontractors be liable to you or any third party for any loss or damage or damage, direct, indirect, incidental, consequential, punitive or otherwise (including damages of loss of profits, loss of ability, disruption of business, and loss of information or data) arising out of the use or inability to use our site.


Please read this policy carefully before sending us personal information about you. Please note that this Privacy Policy does not apply to the processing of personal data on behalf of third parties, such as airlines, car rental companies and other service providers. We recommend that you review the privacy policies of third-party service providers that you can use to provide adequate protection for your personal information. This policy provides technical details on the steps we take to respect your privacy concerns. We’ve split it into subdivisions, allowing you to go directly to the information that you are most interested about.


“Personal Information” is any information that may be used to identify you as an individual. It may include, without limitation, your name and contact information, such as your physical address, email address and phone number; information related to your reservation or your visit to our restaurant; information about the purchase of products or services; personal characteristics, including date of birth, sex and nationality; PIN; the identity card or passport number and the date and place of issue; travel history; payment information, including credit card information; dates and amount of the bill paid to us; guest preferences, including preferred methods of communication and preferred forms of payment; marketing preferences; company name and address; reviews and opinions about our brands or restaurant (if they are identified or related to you); affiliation to a regular customer program or travel partner and member number; hotel, airline and car rental; and the groups you are associated with for staying in the restaurant.


Every point of interaction between you and our site, whether electronically, by phone or in person, is a moment when we can collect information from you. Below, there are examples of when and why we can collect your information, bearing in mind that this list is not exhaustive.


 We collect personal information that helps us make your reservation and ensure that the services meet your needs. This information helps us personalize our expertise in our restaurant.


This information enables us to inform you about promotions or other offers or information. Some of these promotions require your personal information to be shared with a third party, including marketing and communications companies. These companies have signed a contract with us and are required to protect any such information that they have access to. If you do not wish to receive such promotions and information from us, you can indicate this when staying with us or you can contact us or send us an email at res@fondue.bg


We also collect personal information when conducting customer satisfaction surveys or focus groups to improve our products or services. This information may be collected by third parties under a contract with us and they are obliged to protect any such information that they have access to.


 Please note that in addition to the personal information described in the previous sections, we may also use CCTV and other security measures in our restaurant, which can capture or record photos of guests and visitors in public areas.          You accept that by using any of our public spaces, we can capture and use your image for security and investigation purposes.


 Sensitive information refers to information related to your racial or ethnic origin, political views, religion or other beliefs and health (allergies, food intolerances). In principle, we do not collect sensitive information unless it is provided voluntarily by you. We can only use the health data you provide to help us better serve you and meet your specific needs.


Personal data can be collected through online forms, by phone, by e-mail, personally or otherwise covered by this policy. Except for the security measures discussed above or other areas outlined in this policy, whenever we need to collect personal information from you, we will voluntarily ask you to provide us with the information we need. The most common examples of such requests are when making a reservation, which we’ve described in more detail below.

If you wish, you can send your email address to our subscription list or get other information. We will only put you on such lists when you indicate your desire to be included. We do not sell or rent our lists to anyone. Once on such a list, you can ask to be removed from the list at any time. Visitors will always be able to accept or deny any form of communication from us.


When you visit our websites, a cookie can be provided on your computer that tracks your preferences. These cookies allow us to provide each visitor with a personalized experience. We may also use cookies to collect and maintain aggregated data on websites (such as the number of visitors to a site) that helps us see which areas are popular among our users and which are not. Among other things, this data helps us improve and update the Site based on visitor usage information. If you do not wish to accept cookies, you can block them through your browser settings. Please understand that rejecting cookies will affect your ability to take advantage of certain customization features associated with creating a profile.

We can also collect data using pixel tags, web beacons, clear GIFs, or similar tools (collectively called “pixel tags”) that let us know when you visit our site and understand how you interact with our emails or ads. These methods also collect aggregate data that we hope to use to improve our websites to better meet our visitors and customer preferences. When you browse or want pages, our sites do not collect information that will disclose your personal identity unless you voluntarily and knowingly provide it to us. We will not collect any information that discloses your personal identity unless you access the web sites through a link provided by us in an email or you have logged in to an online account on our websites or it was stored on our websites through a cookie or computer. In these cases, we will know who you are based on the information you have previously provided to us.


We treat the information you provide to us as confidential. The information stored in our restaurants is kept in a safe place, whether locked in filing cabinets or in secure electronic databases. Reservation information is stored in a secure client database on a dedicated server. We also maintain a separate personal information database used for marketing and research purposes.

For your personal protection, please do not include any sensitive personal information, including, without limitation, credit card numbers, in all emails you can send us.


Our websites may contain links to third-party websites. We are not responsible for the collection, use, maintenance, sharing or disclosure of data and information from such third parties. If you provide information about third-party sites, the privacy policies and terms of service of these sites apply. We encourage you to review the privacy policies of the websites you visit before submitting personal information.